Refund policy
Return Policy
At Glamsy Cases, we take pride in delivering high-quality products that are made to order. Please review our return policy carefully before placing your order.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive an item with a manufacturing error, we are happy to help. Claims must be submitted within 7 calendar days of the delivery date.
To request a replacement, please contact us through our Contact Us form and include:
- Your order number
- A brief description of the issue
- Clear photos showing the defect or damage, including the product and packaging if applicable
Once your claim has been reviewed and approved, we will provide a replacement at no additional cost.
Non-Returnable Items
Because each phone case is custom made specifically for your order, we are unable to accept returns or exchanges for:
- Ordering the wrong phone model
- Ordering the wrong design or color
- Buyer's remorse or change of mind
- Incorrect shipping information provided at checkout
- Normal wear and tear after use
Please double-check your device model before completing your purchase to ensure compatibility.
Order Cancellations
Orders begin processing shortly after they are placed. For this reason, we cannot guarantee cancellations or modifications once an order has entered production.
Refunds
Refunds are issued only when a replacement cannot be provided for an approved defective or damaged item. Approved refunds will be processed back to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.
Contact Us
If you experience an issue with your order, we're here to help. Please contact us through our Contact Us page within 7 days of delivery, and our support team will work with you to resolve the issue as quickly as possible.