Shipping Policy

Thank you for shopping with Glamsy Cases! Every order is custom made specifically for you once your order is placed. Please review our shipping policy below before completing your purchase.

Order Processing & Fulfillment

All Glamsy Cases are made to order. Because of this, processing time and shipping time are separate.

Production (Fulfillment) Time

Average production time: 2–5 business days
Most phone case orders are fulfilled within 2–5 business days, although production times may occasionally vary during holidays, promotions, or periods of high order volume.

Once your order has completed production, it will be packaged and shipped using the shipping method selected at checkout.

Estimated Shipping Times

After your order has shipped, estimated transit times are:

Domestic Orders (United States)

1–8 business days

International Orders

1–20 business days

Please note that these are estimated delivery windows and are not guaranteed. Shipping carriers may experience delays that are outside of our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information. Tracking updates are provided directly by the shipping carrier.

Delivered Packages

Once a package has been marked as Delivered by the shipping carrier (including USPS, UPS, FedEx, or other applicable carriers), responsibility for the package transfers to the customer.

If your tracking shows your package as delivered but you cannot locate it, we recommend:

Checking around your property and with household members.
Contacting neighbors or your property management office.
Waiting 24–48 hours, as carriers occasionally mark packages as delivered before the final delivery is completed.
Filing a claim directly with the shipping carrier (USPS, UPS, FedEx, or the applicable carrier) if the package cannot be located.

Unfortunately, Glamsy Cases is unable to issue refunds or replacements for packages confirmed as delivered by the carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced. If you notice an error in your shipping address, please contact us immediately. While we will do our best to update your order before production begins, we cannot guarantee changes once an order has entered fulfillment.

Shipping Delays

While we strive to meet all estimated delivery times, Glamsy Cases is not responsible for shipping delays caused by weather, natural disasters, customs processing, carrier delays, labor disruptions, or other events beyond our control.